We want to answer any questions or concerns you might have. Please allow up to 24 hours for a response. Any emails sent after business hours are responded to the next business day. Emails sent Friday after 5pm CST through Sunday evening will be responded to on Monday morning in the order received.
We are so freakin' grateful for your order!! Please make sure to review it carefully before it is submitted as it cannot be modified. No changes can be made once your order is placed.
SHIPPED TO WRONG ADDRESS:
We do not take responsibility for packages that are delivered to the wrong given address. It is your responsibility to check that your shipping address is correct when your order is placed. If it isn't, please email us right away so we can fix it BEFORE it ships. Once it ships, we are not responsible.
Please make sure you want your item before you place your order. We do not allow order cancellations due to the quick turn-around time of items selling out.
Please allow 1-2 business days for your order to ship. Although, items generally go out within 24 hours. Once your order ships, you will receive a shipping confirmation via email with a tracking number. Please note: orders may be split across multiple shipments.
LOST OR STOLEN PACKAGES:
Haze of Gold is NOT responsible for lost or stolen packages sent without "Route" package protection which is available to you for a small cost at checkout. We highly suggest you use that service to your advantage. Also, if your package status has updated to "delivered" and should, by all accounts, be in your hands - Haze of Gold cannot be held accountable if you've in fact not received your items. If you encounter a problem with delivery, you (the customer) are responsible for contacting your local postal service (USPS) to file a claim. (we suggest calling the local post office, as it is sometimes more effective). If your package is lost or stolen and you DID purchase the "Route" package protection, please refer back to your e-mail sent by Route for the purchase to get a claim started.
Thank you for understanding that we, as a small business, cannot afford to refund orders from lost or stolen packages that are no fault of our own. We ALWAYS want to take care of you + make sure that you are happy - but we also run a very small business!
Since we are a curated boutique brand, we do not offer a generic sizing guide. Each item has suggested sizing in the product description and we will note if an item runs oversized, smaller, true to size...etc. If you have any additional questions in regard to sizing, send an email - firstname.lastname@example.org
Any damaged item must be reported within 5 days of receipt. Please email us with a photo attached. If you contact us after 5 days of receiving your damaged item, you will not be eligible for a store credit or replacement if the item is still available.
We cannot change a payment method once your order is placed. Once your order is placed using Afterpay or Shop Pay Installments, we are not responsible for your payment agreement.
We make every effort to display as accurately as possible the colors of our products. We do not take responsibility for monitor discoloration.
Haze of Gold reserves the right to cancel and refund any order for any reason.
ANY OTHER QUESTIONS? Send us an email at email@example.com